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Blue Chip Delivery Terms and Conditions

I-SUP Board Brands

  1. TRADING NAMES
    Blue Chip Windsurfing Limited have the following service divisions with logical trading names which are:

    • Blue Chip Board Store
    • Blue Chip SUP Store
    • Blue Chip Windsurfing Store
    • Blue Chip Surf Store
    • Blue Chip Board Repair Store
    • Blue Chip Sail Repair Store
    • SailPhixer
    • BoardPhixer
    • Gun Sails UK
    • Aqua-Pro
      All the above are trading names of Blue Chip Windsurfing Limited
      UK Company registration No.  4101076    VAT registration No. GB 766 1538 10     Data Protection registration No. Z7292625
  2. ORDERING
    You can place orders via telephone, email or our websites. Please always quote your full name and address as well as the delivery address if it is different from your home address, your telephone number in case of any question. Please always quote your full post code as this will speed up the process, please note it clearly. If you have any further question, please do not hesitate to contact us.

  3. MINIMUM ORDER VALUE
    There is a minimum order value which is £5. The minimum order value is calculated including any delivery charge.

  4. DELIVERIES
    The delivery will be effected by a carrier appointed by us.
    For current delivery charges within UK: see " Deliveries"

    • A VAT receipt will be enclosed as part of the package address label.
      Royal Mail will not leave parcels elsewhere (regardless of your instructions) if they require a signature.

      1. Goods sent to your delivery address must be signed for. When Carriers are unable to obtain a signature they leave a card asking you to contact them. If no one contacts the carriers, goods are returned to Blue Chip Warehouse and you are liable for carriage charges incurred. We will contact you concerning re-delivery.
        (Please see our Terms and Conditions.)

      2. Transit Damaged Consignments:
        Golden Rule: do not sign for transit damaged consignments.
        Please ensure that the receiver of the consignment inspects the outer packaging and the contents of all parcels before signing the carrier's delivery note.
        If any part of your order is damaged in any way shape or form, defective or missing, do not sign for the consignment or reflect this on the carrier's note e.g. "damaged in transit" or "1 parcel only received" etc. or better still, refuse delivery of the damaged parcel and contact us immediately.
        Tel 0208 715 0040 or info@windsurfer.co.uk 

      3. If you are having your consignment delivered to a place of work or where someone else could end up signing for the consignment on your behalf, it is your total responsibility to ensure that whoever signs for your consignment understands the full implications of signing for the consignment as detailed in our terms and conditions 

      4. IF YOU OR YOUR REPRESENTATIVE SIGNS FOR THE CONSIGNMENT YOU WILL BE AGREEING THAT YOU HAVE "RECEIVED YOUR CONSIGNMENT IN GOOD CONDITION" AND WILL VOID ANY SUBSEQUENT CLAIM FOR DAMAGE IN TRANSIT.

      5. NOTE: we cannot accept any responsibility for transit damage in any way whatsoever if you have signed to receive the consignment in good condition, however, if you have signed for a transit damaged consignment, we will help you as much as we can to mitigate your loss.   

    • Leaving a consignment without a signature:
      If your delivery instruction include “leave inside the shed in the garden” or similar instructions that do not need a signature to confirm delivery and the delivering agent confirms they have left the consignment as per your instructions, Blue Chip and our delivery agents will have completed their contract with you by fulfilling your order and delivery instructions.  all and any claim for damage goods or non delivery becomes void the moment the delivery agent leaves the goods as per your verbal
      or written instructions.

    • A signature will be required for any high value consignments such as boards, paddles etc.  As high value shipments will be an insured consignment, we cannot give instructions for it to be left without a signature, if the driver cannot get a signature for the consignment being received in good condition, they are instructed to leave a card and you will have to contact the phone number on the card to arrange either a second delivery or for you to collect the consignment from the depot. Failure to make contact with the delivering depot will result in the consignment being returned to ourselves and we will wait further instructions. Once the consignment has been returned to us, a second delivery will be at your cost.

    • Damaged Goods, Missing items, Incorrect items or Non deliveries:
      All claims for damaged goods, missing items and or incorrect items must be made to us in writing within 24 hours of receiving the consignment. All claims for non delivery of an order must be made to us in writing within 3 days of the quoted due delivery date. Due to carrier and Royal Mail insurance time restrictions, we cannot enter into any claims for damaged or missing deliveries if the above dates are exceeded.

    • Please check out the complete delivery consignment to ensure it is what you have ordered. If there is anything incorrect or you are missing from your order, please contact us immediately or within 24 hours of taking delivery to let us know what the issue is so that we can rectify without delay. See #ReturnOfGoods
      for terms and conditions

    • Please retain all original packaging. Please note that for courier companies to accept liability for damage caused in transit we must inform them of any damage within 24 hours of delivery. Therefore, you should inform us as soon as possible following delivery of the Goods. Any claims made after this time but within 5 days will be subject to our discretion and thereafter any such claims may be considered unreasonable.

  5. Non Deliveries:
    In the case where we (our designated delivery partner) have attempted to deliver your order and there is no reply and / or no response to a card left by our delivery partner, The goods will be returned back to our warehouse where upon we will unpack and allocate the items from the shipment back into stock and credit your account with the cost of the goods only less a 10% re-stocking charge and less the cost of returning the shipment back to us.

  6. Deliveries outside UK mainland:
    For deliveries outside the UK mainland, we will charge you with the accruing freight costs. Should you need further information on this point, just send us an email stating your required articles and we will let you know the exact amount of freight costs. Please see
    " Deliveries" for a table of typical UK freight charges.

  7. Non delivery of posted items to outside the UK mainland:
    To claim for non delivery to any address outside the UK mainland, we must be notified within 21 days of our dispatch date of a non delivery. Any claims made for non delivery after this time will be subject to our discretion and may be considered unreasonable.

  8. PRICES
    All prices are expressed inclusive of any VAT payable (where applicable). Prices do not include the cost of delivery or any other services.

    • All quotations and/or estimates to supply goods and/or services are only valid for 1 month (and subject to availability of stock) from the date of the quotation/estimate unless specifically otherwise specified within the written quotation/estimate.
      We reserve the right, however, to change prices at any time without notice to you. Every effort is made to ensure that prices shown are accurate at the time you place your order. Provided that your order has not already been delivered, then if within 14 days of accepting your order a pricing error is found in respect of any or all of the goods you have ordered, we will notify you as soon as possible detailing the mis-priced goods and offer you the option of:-

      • placing a new order at the correct price for those goods;
      • cancelling the whole of your order; or
      • cancelling your order for the mis-priced goods and reconfirming your order for the correctly priced goods If, within 7 days of receipt of our notice to you, you have not responded by selecting one of the available options above then:
      • if all of the goods you have ordered are found to be mis-priced the entire order will be cancelled automatically and we will
        refund or re-credit you for any sum you have paid for those goods; or If only some of the goods you have ordered are found to be mis-priced, we will deliver the correctly priced goods but we will not be obliged to supply you with the mis-priced goods. In these circumstances we will refund or re-credit you for any sum you have paid for the mis-priced goods.
      • In the event that a pricing error is found by us, then the above options shall only apply if your order delivery has not been complete

  9. PAYMENT
    The prices quoted in our Online Shop are including UK VAT at the current rate. Unless paying in person with cash, we have a minimum transaction amount of £5 for all card payments.

    • Non UK registered cards:
      • These cannot be accepted for online or phone orders
      • We can only accept non UK registered cards for payment as a face to face transaction in store

  10. Deliveries to a third party address: For payment security; 1st orders for new customers with Blue Chip can only be delivered to the UK registered address of the card account holder. 

    • For non established customers, we can deliver to third party addresses if payment is made via bank transfer. If you wish have a delivery to a third party address, just order in the normal way and at the checkout ask for the "call back" option and then you will not be asked to give your card payment details

  11. If you feel uncomfortable submitting your payment card details on line, order on line with our shopping cart, complete the first section of the checkout which reserves your order for you and then instead of entering your card details, you can request a call back where we will call you back at the time you specify to take your payment card details over the phone. The minimum transaction amount of £5 still applies.

  12. VAT:

    • If you reside outside the UK but within the EEC and can supply a valid VAT number with your order which will be verified by UK Customs and Excise we will be able to deduct the VAT element of your order from your invoice. If you cannot supply a valid and verifiable VAT number you will be charged the current UK VAT rate on your order.
    • If you reside and have a delivery address outside the EEC; we will be able to deduct the UK vat element from your invoice.
  13. VAT Refund Form 407 :  (A free service from Blue Chip Board Store)
    if you are purchasing goods in the EU / UK and are taking your purchase permanently out of the EU, we can supply you with a completed and stamped "vat refund form 407" to reclaim your vat when take your purchase out of the EU. Once your vat 407 form has been stamped by the UK / EU customs duty officer at the exit airport/ferry port, you send the completed form back to us and we will refund you the vat element of your purchase.
    Note payment terms for overseas & export customers

    NOTE:- This is a completely free service from Blue Chip Board Store unless your total export order is less that £100, then there will be a £10 administration charge.

  14. Jersey or Guernsey VAT free:
    If you are resident in Jersey or Guernsey, we will automatically deduct the VAT element of your order from all invoices valued at £30 or more.

  15. For payment of your online order, you can choose between payment via valid payment cards including: or payment in advance on our bank account.
    We can only obtain security clearance for card payments if you supply the full UK address where the card is registered, the registered address must include the house number and full post code. We will only supply goods where we have full card security clearance.  In the absence of full card security clearance, we will issue an invoice for BACS payment which must be cleared prior to shipping.

  16. Sterling
    We accept most major debit/ credit cards which will be charged in sterling. Due to excessive bank administrative charges, we no longer accept cheques.

  17. Euros
    We accept Euros in cash at our current exchange rate. We also accept most major debit/ credit cards which will be charged at the point of sale in sterling and converted into Euros by your credit card company.

  18. Credit Card/Debit Card/Switch
    No service charges for our customers using credit / debit card payments
    In case of payment with credit card, we ask you to state the complete number of the card (16 numbers), the expiry date, the owner of the card and the card verification number, which is on the backside of your card in the signature field, the last three digits. We will charge the invoice amount before dispatching the goods.

  19. Export customers including payment cards which are not registered in the UK mainland
    Unfortunately, we are not able to accept card payments for:

    • Non UK residents
    • Payment cards which are not registered in the UK mainland
    • Export deliveries for orders valued £20 or over.
      1. You may place an order in excess of £20 and we will not charge your credit / debit card
      2. We will send an order confirmation complete with a competitive freight cost.
      3. If you wish to proceed with the order we send our bank details for you to complete your payment via a electronic bank transfer.
    • For customer deliveries within the EEC please see paragraph "k" above vat conditions 
  20. RETURN OF GOODS
    Items that on reflection you feel are not right for you or that we have sent in error:
    You can return any item (apart from hard shell boards, DVDs, Magazines, electrical items, paints, water proof bags and all items that are offered at reduced prices in our end of season or end of line sale) within 14 days after original invoice date and we will refund the selling price of the item on condition that the item is returned to us as originally packed, unused and undamaged in accordance with our return of goods conditions in paragraphs below. The customer will bear the freight costs of the return of articles. All items offered at reduced prices will be deemed to be part of an end of season or end on line sale. Items that you feel have been sent by us in error must be notified to us in writing within 14 days of receipt, these must be returned to us within 14 days after original invoice date and we will refund the selling price of the item on condition that the item is returned to us as originally packed
    All returns must be sent securely to:        Blue Chip Board Store, 94 Church Hill Road, Cheam, Sutton, Surrey, SM3 8LJ
    It is your responsibility to ensure that all returns reach our store securely and undamaged in accordance with our return of goods policy.

  21. At our discretion and your specific request, we may agree for items to be sent out as urgent replacements for suspected warranty issues. These are only supplied on condition that the original item is returned to us within 5 days. If we do not receive the original item back here in the store within 5 days you will be charged for the replacement item including post and packaging as appropriate. However, if you return the original or replacement item to us within 14 days within the condition set out in paragraph "t" above, we will refund your card account as appropriate.

  22. Items that have been used and then returned to us for a refund may at our discretion have a small service charge deducted from any refund due as these items will be deemed as second hand and therefore unable to re-sell as a new product. Deductions will be made for wear and tear as well as the time retained be the customer.  

  23. Goods must be returned within 14 days of receipt.

    • Goods must be returned within 14 days of receipt.
    • Returned goods must be unused, in a saleable condition and in their original packaging with all labels still attached.
    • Goods must not be fitted, used or soiled in any way.
    • All Goods must be accompanied with a Return of goods form.
    • Goods can be returned to the Store for a refund or exchange. A Completed Returns form must accompany all goods returned to the store; the refund however will be processed by the Mail Order Customer Service Staff and not by the Store Staff so the refund may not be immediate.
  24. The above return of goods policy does not apply to "Special order items " which cannot be returned for credit or exchange. Special order items include (but not limited to) non stock items that we have to order in specifically for your order and items that have been modified as per your order request.
  25. Item that show possible defects in materials and/or production processes:
    Should the item show possible defects in materials or production processes, we ask you to notify us about this immediately, whereas probable transport damages should be notified immediately to the driver. Please return these faulty goods back to us including a brief note describing the problem for us. Please contact us before returning bulky articles in order to find the most favourable way of sending it back. The customer will bear the freight costs of the return of articles. Please understand we will not accept receipt of goods that are not prepaid carriage. Full warranty details
  26. In case of a warranty repair or exchange, Blue Chip Windsurfing will bear the costs of returning the item in question to a suitable UK mainland address.
  27. Complaints procedure for Blue Chip SUP School
    Click here for the Blue Chip SUP School complaints form

  28. CHANGES
    We reserve the right to make technical alterations for improvement of products and quality without prior notice. There could be minimal differences in colour due to the graphic representation on the screen and our catalogue or changes in production materials.
  29. if your deliver address is outside the UK an international surcharge will be applied. The international surcharge will reflect the size and weight of the consignment. Final delivery costs will be confirmed on in our detailed order confirmation